{"id":7012,"date":"2022-03-15T18:55:15","date_gmt":"2022-03-15T18:55:15","guid":{"rendered":"http:\/\/asrconsultoria.com.br\/?page_id=7012"},"modified":"2025-05-15T18:57:27","modified_gmt":"2025-05-15T18:57:27","slug":"itil","status":"publish","type":"page","link":"https:\/\/prototipo.asrdoq.com.br\/site\/?page_id=7012","title":{"rendered":"ITIL"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7012\" class=\"elementor elementor-7012\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32fc509 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32fc509\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-baf434f\" data-id=\"baf434f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c56fa7 elementor-widget elementor-widget-image\" data-id=\"8c56fa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"262\" src=\"https:\/\/prototipo.asrdoq.com.br\/site\/wp-content\/uploads\/2019\/12\/logo-ITIL.png\" class=\"attachment-large size-large wp-image-5076\" alt=\"\" srcset=\"https:\/\/prototipo.asrdoq.com.br\/site\/wp-content\/uploads\/2019\/12\/logo-ITIL.png 500w, https:\/\/prototipo.asrdoq.com.br\/site\/wp-content\/uploads\/2019\/12\/logo-ITIL-300x157.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d5c414b\" data-id=\"d5c414b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d0bb0b elementor-widget elementor-widget-text-editor\" data-id=\"8d0bb0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"indice_pagina\" id=\"0\" style=\"color: #3c4858; font-size: 27px;\"><span style=\"color: #800080;\"><strong>O que \u00e9?<\/strong><\/span><\/h4><p style=\"font-size: 16px; text-align: justify;\">O ITIL\u2122 (Information Technology Infrastructure Library) \u00e9 um conjunto de boas pr\u00e1ticas aplicadas no gerenciamento de infraestrutura, opera\u00e7\u00e3o e manuten\u00e7\u00e3o de servi\u00e7os de TI. Foi desenvolvido no final dos anos 1980 pela CCTA (Central Computer and Telecommunications Agency) e atualmente est\u00e1 sob cust\u00f3dia da OGC (Office for Government Commerce) da Inglaterra.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bea69f2 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"bea69f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-shrink\" href=\"https:\/\/prototipo.asrdoq.com.br\/site\/index.php\/contato\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Entre em contato<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8924e4b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8924e4b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86e4ba9\" data-id=\"86e4ba9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e735f9 elementor-widget elementor-widget-text-editor\" data-id=\"3e735f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 16px; text-align: justify;\">Na vers\u00e3o atual do ITIL (ITIL V4) est\u00e3o descritas 34 pr\u00e1ticas de gest\u00e3o distribu\u00eddas em 3 categorias:<\/p>\n\n<ul style=\"font-size: 16px;\">\n \t<li style=\"text-align: justify;\"><span style=\"color: #333333;\"><strong>Pr\u00e1ticas Gerais de Gest\u00e3o<\/strong><\/span><\/li>\n \t<li style=\"text-align: justify;\"><span style=\"color: #333333;\"><strong>Pr\u00e1ticas de Gest\u00e3o de Servi\u00e7os<\/strong><\/span><\/li>\n \t<li style=\"text-align: justify;\"><span style=\"color: #333333;\"><strong>Pr\u00e1ticas de Gest\u00e3o T\u00e9cnica<\/strong><\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fb8bce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fb8bce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-46ed306\" data-id=\"46ed306\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d52e011 elementor-widget elementor-widget-text-editor\" data-id=\"d52e011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #800080;\"><strong style=\"font-size: 18px;\">Pr\u00e1ticas Gerais de Gest\u00e3o<\/strong><\/span>\n<ul style=\"font-size: 16px;\">\n \t<li>Gest\u00e3o de estrat\u00e9gia<\/li>\n \t<li>Gest\u00e3o de portf\u00f3lio<\/li>\n \t<li>Gest\u00e3o de arquitetura<\/li>\n \t<li>Gest\u00e3o financeira de servi\u00e7os<\/li>\n \t<li>Gest\u00e3o de talento e for\u00e7a de trabalho<\/li>\n \t<li>Melhoria cont\u00ednua<\/li>\n \t<li>Medi\u00e7\u00e3o e relat\u00f3rios<\/li>\n \t<li>Gest\u00e3o de riscos<\/li>\n \t<li>Gest\u00e3o de seguran\u00e7a da informa\u00e7\u00e3o<\/li>\n \t<li>Gest\u00e3o do conhecimento<\/li>\n \t<li>Gest\u00e3o de mudan\u00e7as organizacionais<\/li>\n \t<li>Gest\u00e3o de Projetos<\/li>\n \t<li>Gest\u00e3o de relacionamento<\/li>\n \t<li>Gest\u00e3o de fornecedores<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-607ec8d\" data-id=\"607ec8d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3eb28d elementor-widget elementor-widget-text-editor\" data-id=\"f3eb28d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #800080;\"><strong style=\"font-size: 18px;\">Pr\u00e1ticas de Gest\u00e3o de Servi\u00e7os<\/strong><\/span><\/p><ul style=\"font-size: 16px;\"><li>An\u00e1lise de neg\u00f3cio<\/li><li>Gest\u00e3o de cat\u00e1logo de servi\u00e7os<\/li><li>Design de servi\u00e7o<\/li><li>Gest\u00e3o de n\u00edvel de servi\u00e7o<\/li><li>Gest\u00e3o de disponibilidade<\/li><li>Gest\u00e3o de capacidade e desempenho<\/li><li>Gest\u00e3o de continuidade de servi\u00e7o<\/li><li>Monitoramento e gest\u00e3o de eventos<\/li><li>Central de servi\u00e7o<\/li><li>Gest\u00e3o de incidentes<\/li><li>Gest\u00e3o de requisi\u00e7\u00e3o de servi\u00e7o<\/li><li>Gest\u00e3o de problemas<\/li><li>Gest\u00e3o de Libera\u00e7\u00e3o<\/li><li>Habilita\u00e7\u00e3o de mudan\u00e7a<\/li><li>Valida\u00e7\u00e3o e teste de servi\u00e7o<\/li><li>Gest\u00e3o de configura\u00e7\u00e3o de servi\u00e7o<\/li><li>Gest\u00e3o de ativos de TI<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6583a28\" data-id=\"6583a28\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1140573 elementor-widget elementor-widget-text-editor\" data-id=\"1140573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #800080;\"><strong style=\"font-size: 18px;\">Pr\u00e1ticas de Gest\u00e3o T\u00e9cnica<\/strong><\/span><\/p><ul style=\"font-size: 16px;\"><li>Gest\u00e3o de implanta\u00e7\u00e3o<\/li><li>Gest\u00e3o de infraestrutura e plataforma<\/li><li>Desenvolvimento e gest\u00e3o de software<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c66763 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c66763\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-565b4da\" data-id=\"565b4da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-089dd90 elementor-widget elementor-widget-spacer\" data-id=\"089dd90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c768226 elementor-widget elementor-widget-text-editor\" data-id=\"c768226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"indice_pagina\" id=\"1\" style=\"color: #3c4858; font-size: 27px;\"><span style=\"color: #ff0000;\"><strong>ITIL com a ASR<\/strong><\/span><\/h4><p style=\"font-size: 16px; text-align: justify;\">A\u00a0<strong>ASR<\/strong>\u00a0atua na implementa\u00e7\u00e3o de pr\u00e1ticas de ITIL conforme necessidades e requisitos apresentados pelo cliente.<\/p><p style=\"font-size: 16px; text-align: justify;\">A ASR conta com profissionais qualificados com atua\u00e7\u00e3o em empresas de TIC (Tecnologia da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o) e de diversos setores da economia na implementa\u00e7\u00e3o de pr\u00e1ticas de ITIL.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82e606c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82e606c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0a8fae9\" data-id=\"0a8fae9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81e215a elementor-widget elementor-widget-image\" data-id=\"81e215a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"120\" src=\"https:\/\/prototipo.asrdoq.com.br\/site\/wp-content\/uploads\/2018\/07\/consultoria.png\" class=\"attachment-large size-large wp-image-3830\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-65ce71d\" data-id=\"65ce71d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4076499 elementor-widget elementor-widget-text-editor\" data-id=\"4076499\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 18px;\"><span style=\"color: #800000;\"><strong><a href=\"http:\/\/prototipo.asrdoq.com.br\/site\/index.php\/consultoria\/\" style=\"transition-property: all; color: #800000;\">Consultoria<\/a><\/strong><\/span><\/p>\n\n<ul style=\"font-size: 16px;\">\n \t<li style=\"text-align: justify;\">Diagn\u00f3stico de processos<\/li>\n \t<li style=\"text-align: justify;\">Consultoria para implementa\u00e7\u00e3o de processos<\/li>\n \t<li style=\"text-align: justify;\">Apoio na instala\u00e7\u00e3o e configura\u00e7\u00e3o de ferramentas (<a href=\"https:\/\/www.redmine.org\/\" style=\"transition-property: all;\">Redmine<\/a>,\u00a0<a href=\"http:\/\/www.mantisbt.org\/\" style=\"transition-property: all;\">Mantis<\/a>,<a href=\"https:\/\/br.atlassian.com\/software\/jira\" style=\"transition-property: all;\">\u00a0Jira<\/a>,\u00a0<a href=\"https:\/\/subversion.apache.org\/\" style=\"transition-property: all;\">Subversion<\/a>, entre outras)<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-26096c9\" data-id=\"26096c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16d1b2c elementor-widget elementor-widget-image\" data-id=\"16d1b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/prototipo.asrdoq.com.br\/site\/wp-content\/uploads\/2018\/07\/2.png\" class=\"attachment-large size-large wp-image-3808\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4d6f201\" data-id=\"4d6f201\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e74195 elementor-widget elementor-widget-text-editor\" data-id=\"3e74195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 18px;\"><span style=\"color: #800000;\"><strong><a href=\"http:\/\/prototipo.asrdoq.com.br\/site\/index.php\/treinamento\/\" style=\"transition-property: all; color: #800000;\">Treinamento<\/a><\/strong><\/span><\/p><ul style=\"font-size: 16px;\"><li>Treinamentos abertos<\/li><li>Treinamentos in-company<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61c9ce1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61c9ce1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4e66bac\" data-id=\"4e66bac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ef17cb elementor-widget elementor-widget-image\" data-id=\"9ef17cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/prototipo.asrdoq.com.br\/site\/wp-content\/uploads\/2018\/07\/handshake-1.png\" class=\"attachment-large size-large wp-image-3807\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-494904c\" data-id=\"494904c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd59a58 elementor-widget elementor-widget-text-editor\" data-id=\"dd59a58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 18px;\"><span style=\"color: #800000;\"><strong><a href=\"http:\/\/prototipo.asrdoq.com.br\/site\/index.php\/assessoria\/\" style=\"transition-property: all; color: #800000;\">Assessoria<\/a><\/strong><\/span><\/p>\n\n<ul style=\"font-size: 16px;\">\n \t<li style=\"text-align: justify;\">Auditorias<\/li>\n \t<li style=\"text-align: justify;\">Coleta e an\u00e1lise de indicadores<\/li>\n \t<li style=\"text-align: justify;\">Documenta\u00e7\u00e3o de processos<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9ad7db3\" data-id=\"9ad7db3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0aeeabd elementor-widget elementor-widget-image\" data-id=\"0aeeabd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/prototipo.asrdoq.com.br\/site\/wp-content\/uploads\/2018\/07\/list.png\" class=\"attachment-large size-large wp-image-3813\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-22120be\" data-id=\"22120be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ea4161 elementor-widget elementor-widget-text-editor\" data-id=\"3ea4161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 18px;\"><span style=\"color: #800000;\"><strong><a href=\"http:\/\/prototipo.asrdoq.com.br\/site\/index.php\/documentacao\/\" style=\"transition-property: all; color: #800000;\">Documenta\u00e7\u00e3o<\/a><\/strong><\/span><\/p><ul style=\"font-size: 16px;\"><li style=\"text-align: justify;\">Portais corporativos e de processos<\/li><li style=\"text-align: justify;\">Politicas e diretrizes<\/li><li style=\"text-align: justify;\">Fluxos de processos e atividades<\/li><li style=\"text-align: justify;\">Procedimentos<\/li><li style=\"text-align: justify;\">Roteiros, guias e manuais<\/li><li style=\"text-align: justify;\">Modelos de documentos, checklists<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e48e0f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e48e0f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-366ce9b\" data-id=\"366ce9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1221151 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"1221151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"http:\/\/prototipo.asrdoq.com.br\/site\/index.php\/contato\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comment\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Entre em contato para saber mais sobre ITIL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>O que \u00e9? O ITIL\u2122 (Information Technology Infrastructure Library) \u00e9 um conjunto de boas pr\u00e1ticas aplicadas no gerenciamento de infraestrutura, opera\u00e7\u00e3o e manuten\u00e7\u00e3o de servi\u00e7os de TI. Foi desenvolvido no final dos anos 1980 pela CCTA (Central Computer and Telecommunications Agency) e atualmente est\u00e1 sob cust\u00f3dia da OGC (Office for [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":1999,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-total-com-banner.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-7012","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL - ASR Consultoria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prototipo.asrdoq.com.br\/site\/?page_id=7012\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL - ASR Consultoria\" \/>\n<meta property=\"og:description\" content=\"O que \u00e9? 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